Higher Compensation Caps for Bumped Air Passengers
There’s less than two weeks to go before new Federal regulations increase significantly the compensation for airline passengers who get bumped involuntarily.
The Department of Transportation has announced that on May 21, the airlines must double their maximum compensation to bumped passengers, allowing payments as high as $800, depending on the price of the ticket and the length of the delay.
With the new rule, fliers who are involuntarily bumped receive double the price they paid for the one-way leg, up to $400, if they are rescheduled to reach their destination within two hours of their original arrival time (or four hours for an international flight). If they are not rerouted within that timeframe, the payment cap jumps to $800.
The old rule, in effect since 1978, capped compensation at $400 and applied only to planes seating at least 60 people. It now applies to planes with 30 seats or more.
The payments are in addition to the value of the passenger’s ticket, which the passengers can use for an alternate flight or have refunded if not used. The new rules apply to overbooking situations, not flight cancellations.
The new measure comes after a rocky 2007 that saw passenger complaints to the DOT about baggage handling, customer service, and flight problems rise 58 percent over 2006. The biggest jump came from flight problems—delays, cancellations, and missed connections—where complaints increased more than 100 percent, from 2,162 to 4,465.
Want to use this article? Click here for options!
© 2012 Penton Media Inc.
Acceptable Use Policy blog comments powered by Disqus
Advertisement
Advertisement
Sign Up for Our Free E-Newsletters
Meetings Collaborative
Rate your experience with meeting venues and suppliers.
| Powered by: Meetings Collaborative | |
Advertisement
Latest Webinar
Beyond Marketing: What Else Social Media Can Do for Your MeetingsThursday, May 24 | 2-3 p.m. EST
Most associations know that online social networks can be handy tools to spread the word about their meetings and events. But social media can do so much more than market. Our social media expert will uncover ways you can leverage social media to discover the educational content your members are craving, engage and energize your community, build relationships, and even simplify your meeting processes.
Register Now!
VIEW ALL ARCHIVED WEBINARS



















