New Online Booking Study

Already more than half of all corporate meeting and group travel is booked online, and that’s expected to grow to 60 percent by 2008.

That is among the findings in a new report by PhoCusWright Inc., based in Sherman, Conn., a 12-year-old research firm specializing in travel, tourism, and hospitality research. In conjunction with the Hospitality Sales & Marketing Association International, PhoCusWright has, for the first time, directed its research on the groups and meetings market. The result is a new 43-page study analyzing the online behavior of groups and meetings, segmented it into three subgroups: leisure, corporate, and association.

PhoCusWright values the travel-only portion of corporate meetings (air, hotel, ground transportation, etc.) at $38 billion in 2005 and says that 53 percent ($19.8 billion) of that was booked online. By 2008, PhoCusWright predicts that 60 percent of corporate meetings will book online, representing $24 billion in sales.

The detailed report looks in-depth at the forces moving group buying online—and the online barriers facing the meetings market. Among the hurdles to a more technologically sophisticated meetings industry are its lack of standards, the complex nature of the meeting purchase, a lack of centralized inventory, and the industry’s emphasis on relationships.
For more detailed information about the report, which is selling for $300, visit the PhoCusWrightWeb site.

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