What Do You Do That Drives Suppliers CRAZY?!

8 pet peeves suppliers have about planners, from Shawna Suckow's new book. Suckow is the founder of Senior Planner Industry Network (SPIN).

What is in this article?:

Peeve #1

“A planner calls with an emergency, needing information ‘right now.’ I work hard to reply and I never hear back.”

Shawna says: Think about whether you really need that proposal in 24 hours. Are you really going to review it tomorrow? Or has this simply become a habit because a deadline of tomorrow is just as good as next week, and you’ll be able to check that task off you ‘to do’ list? To suppliers, those 24-hour deadlines are a telltale sign that a planner is not seriously considering them, because it implies that this is just a first pass and most of the responses will be eliminated anyway. It also gets interpreted by suppliers that the planner lacks organizational skills, or they would have allowed more lead time.  

Allowing suppliers time to respond will result in better, more complete information in the proposals, and the planner who does this will stand out from the rest.

Discuss this Article 1

CherylParker
on Mar 19, 2013

Suppliers do not need much to go crazy. They deal with many people, many different requirements, etc., which at some stage can become too much. Cancelling an appointment (#7) is certainly one of the worst case scenarios.

Cleaners Drayton Park

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