As the nation watched the destruction of the World Trade Center and the attack on the Pentagon on September 11, paralyzed with horror, people in hotels, convention and visitors bureaus, and virtually every other segment of the meetings, hospitality, and travel industries wiped their eyes and went to work to do what they could to help the victims, the rescuers, and those stranded by the closure of all U.S. airspace. While reports of some price-gouging from hotels had emerged at press timeā€”up ...

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