According to a recent Maritz Hospitality Research Group study of meeting planners, hotels that don’t woo planners will have a much tougher time bouncing back from the recent slump in the hospitality sector. The results of the study, a survey of more than 1,700 planners, found that what will bring meeting professionals back to a facility is a collaborative partnership that extends from first contact through to the meeting’s end. Hotel staff that do simple things like thanking planners for ...

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