Delta began a domino effect when it cut travel agency commissions for airline tickets sold in the United States, Canada, Puerto Rico, and the U.S. Virgin Islands in March, with most major airlines falling into line within days. By the end of March, American, Continental, Northwest, United, US Airways, America West, and Air Canada had matched Delta’s move. While airlines no longer are commenting on the issue, at the time Delta CEO Leo Mullin told USA Today they did it for a very simple ...

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