May was not a kind month to the city of Nashville—or to its iconic meeting venue, the Gaylord Opryland. The storms that flooded the downtown area and caused an estimated $1 billion in damage left 800,000 square feet of the hotel and conference center under water. Six months, 300,000 lost room nights, and $225 million in renovations later, the Gaylord Opryland finally reopened November 15. We asked David Kloeppel, president and chief operating officer for Opryland’s parent ...

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