Imagine that you have a great car that suits your lifestyle. Only it has one teeny problem. It breaks down at 11 a.m. every day. Like clockwork. Although it works in general, its lapses, understandably, leave you dissatisfied. Now, imagine you have not a car, but a technology training program. The content is great and it suits your audience but it, too, has a predictable problem. Each time the lectures stop and the small group activities begin, it breaks down. Although it works, in general, ...

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