Kathy Hall-Zientek, manager of travel services for East Aurora, N.Y.–based Moog Inc., is no stranger to travel emergencies. She has navigated everything from plane crashes to hotel bombings to employee injuries for her travelers at Moog in order to ensure the safety of the staff. Here is the process she embarks on as soon as an alert comes in.
1. Get instant notification: An e-mail notification from Moog’s risk-management company, International SOS, alerts Hall-Zientek that an incident has occurred. “The minute I get that e-mail, I run a report through [the company’s tracking software] that tells me exactly how many travelers are in the affected area.” 2. Inform management: Next Hall-Zientek notifies senior management that the company has travelers who may be affected by the emergency. She also informs each traveler’s direct ...
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