When it comes to training its consultants, Cambridge, Mass.-based Lotus Development Corp. takes a decidedly low-tech approach — one that favors children's toys and props over cutting-edge technology. Its seven-day Lotus Services Academy convenes eight times a year, each initiating 20 to 24 students in “the Lotus way.” The learning techniques are mostly discussion-based, with a focus on communication among the students. Each day, trainees apply what they have learned to a group case study ...

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