When Global Events Partners (GEP), a consortium of 38 destination management companies in the United States and abroad, redesigned its Web site, it put a little of the human touch in its online requests for proposals, its core e-commerce service. When you log onto the RFP at the updated site (www.globaleventspartners.com), you don't just get the usual form. You also get a toll-free number you can call while you're online. On the other end is a real live human being to answer your questions ...

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