Your spouse faxes grocery lists from home to your office. You send bad jokes all over the world via e-mail. You buy books and wine over the Internet every week. You sit in on videoconferences with the advertising agency. You've got this high-tech communications thing wired, right? So why do you get this creeping cube of cold dread in your belly when the VP of engineering calls you up and demands a four-site, multipoint H.320 in directed mode . . . from Penang, Malaysia. Relax! You have all ...

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