| Hotel occupancy percentage forecast for 2004, which would be the highest since 2000: 61.2% | Percentage that Revenue Per Available Room (RevPAR) is expected to increase in 2004, the highest since 2000: 5.2% | Percent of organizations that have a plan in place to mitigate the impact of attrition: 52% | Percent of travelers who say that rudeness is a serious problem: 65% | Dollars hotels lost in 2003 as a result of travelers finding discount rates over the Internet: $1.2 billion |
| Sources (left to right): PricewaterhouseCoopers (1-2 ); Convention Industry Council; Travelocity; PricewaterhouseCoopers | ||||