Cultural Etiquette and Protocol Books *Do's and Taboos Around the World, 3rd edition, edited by Roger E. Axtell, John Wiley & Sons, Inc., 1993

*Do's And Taboos Around the World for Women in Business, by Roger E. Axtell, Tami Briggs, Margaret Corcoran, and Mary Beth Lamb, John Wiley & Sons, Inc., 1997

*Gestures: Do's and Taboos of Body Language Around the World, by Roger E. Axtell, John Wiley & Sons, Inc., 1991

*Do's and Taboos of Using English Around the World,by Roger E. Axtell, John Wiley & Sons, Inc., 1995

*Do's and Taboos of Preparing for Your Trip Abroad,by Roger E. Axtell and John P. Healy, John Wiley & Sons, Inc., 1994

*Do's and Taboos of Hosting International Visitors, by Roger E. Axtell, John Wiley & Sons, Inc., 1990

*Russian Etiquette & Ethics in Business, by Drew Wilson and Lloyd Donaldson, NTC Business Books, a division of NTC Publishing Group, 1996

*Chinese Etiquette & Ethics in Business,2nd ed., by Boye Lafayette De Mente, NTC Business Books, a division of NTC Publishing Group, 1996

*Japanese Etiquette & Ethics in Business,6th ed., by Boye Lafayette De Mente, NTC Business Books, a division of NTC Publishing Group 1996

*Korean Etiquette & Ethics in Business,2nd ed., by Boye Lafayette De Mente, NTC Business Books, a division of NTC Publishing Group 1994

*Kiss, Bow, or Shake Hands: How To Do Business in 60 Countries, by Terri Morrison et al., Adams Media Corporation, 1994

*Multicultural Manners: New Rules of Etiquette for a Changing Society, by Norine Dresser, John Wiley & Sons Inc., 1996

*Going International: How to Make Friends and Deal Effectively in the Global Marketplace, by Lennie Copeland and Lewis Griggs, Random House, 1985

*When Business East Meets Business West: The Guide to Practice and Protocol in the Pacific Rim,by Christopher Engholm, John Wiley & Sons, 1991

*Robert T. Moran's Cultural Guide to Doing Business in Europe,2nd ed., by Michael Johnson and Robert T. Moran, Butterworth-Heinemann, 1992

*The Traveler's Guide to Latin American Customs & Manners, by Elizabeth Devine and Nancy L. Briganti, St. Martin's Press, 1988

Publications/Organizations *The Intercultural Press,Yarmouth, Maine, offers many useful guides about cross-cultural communications. (207) 846-5168; www.bookmasters.com/interclt.htm

*The David M. Kennedy Center for Intercultural Studies, Brigham Young University, publishes four-page "Culturgram" briefings that cover greetings, dining customs, gestures, lifestyles, attitudes, and business hours in 142 countries. The series is updated once a year. (800) 528-6279, (801) 378-6528; Fax: (801) 378-5882; www. byu.edu/culturgrams

*United Nations Publications-Sales Section, Room DC2-853, Dept. 425, New York, NY 10017; (212) 963-8302 (for international publications and current information)

Expositions/Exhibiting Government Agencies *The Department of Commerce's Trade Information Center; (800) USA-TRADE (872-8723); hearing-impaired: (800) 833-8723; www.ita. doc.gov/tic

*Department of Commerce produces catalog exhibitions that display product catalogs and videos to potential agents, distributors, or buyers in selected world markets. Contact Export Promotion Services, (202) 482-2505; Fax: (202) 482-0872

*The National Trade Data Bank is a compilation of export promotion and international trade data from 17 U.S. government agencies. To order, call StatUSA, (202) 482-1986; Fax: (202) 482-2164; www.stat-usa.gov

Associations/Publications on International Exhibits *The International Association for Exposition Management (IAEM) offers Fact Files on How U.S. and European Fairs Differ, Brazil and Columbia--Trade Show Opportunities, and The A.T.A. Carnet."Going Global" is an exhibitor's checklist that show managers can add to the exhibitor manual. The IAEMNet forum on CompuServe can be accessed through MPINet and vice versa. Contact IAEM, PO Box 802425, Dallas, TX 75380; (972) 458-8002; Fax: (972) 458-8119; www.iaem.org

*The Center for Exhibition Research (formerly the Trade Show Bureau) offers a handbook, Exhibiting Internationally: A Road Map to Participating in Overseas Trade Shows, with lists of international resources, including associations, publications, and suppliers with international expertise, plus tips for successful international exhibiting. The book, Marketing by Exhibit in the Global Market, by Carol Fojtik and Michael Muribi, is also for sale. Contact the Center for Exhibition Research, 4350 East West Hwy., Ste. 401, Bethesda, MD 20814; (301) 907-7626; Fax: (301) 907-0277; www.ceir.org

*The Trade Show Exhibitors Association (TSEA), formerly the International Exhibitors Association, has published The TSEA Guide to Successful International Exhibiting, by Rayna Skolnik. The 84-page book includes sections of preshow planning, international style; sources of information and assistance; statistics on 99 international exhibition facilities; and a glossary of international exhibiting terms. It is available exclusively to members of the association. Contact The Trade Show Exhibitors Association, 5501 Backlick Rd., Ste. 105, Springfield, VA 22151; (703) 941-3725; Fax: (703) 941-8275; e-mail: tsea@tsea.org; www.tsea.org

*Trade Shows Worldwide; Events, Facilities & Suppliers, Gale Research Co., Inc., 835 Penobscot Bldg., 645 Griswold St., Detroit, MI 48226; (800) 877-GALE; Fax: (800) 414-5043; www.gale.com

International Show Management Companies *E.J. Krause & Associates, Inc. (301) 493-5500; Fax: (301) 493-5705

*Knowledge Industry Publications, Inc. (914) 328-9157; Fax: (914) 328-9093

*Show Management & Services, Inc. (630) 271-8210; Fax: (630) 271-8234

*Ullo International/JR Schumann (508) 652-1100; Fax: (508) 652-1110

U.S. Representatives of International Shows *Dusseldorf Trade Shows, Inc. (312) 781-5180; Fax: (312) 781-5188

*Hannover Fairs USA, Inc. (609) 987-1202; Fax: (609) 987-0092

*Gerald G. Kallman, Sr. Kallman Associates, Inc. (201) 652-7070; Fax: (201) 652-3898

*Cologne International Trade Fairs (212) 974-8835; Fax: (212) 974-8838

Shipping/Customs Freight Forwarders *R.E. Rogers Inc. (310) 641-6600; Fax: (310) 641-0703

*Schenker International, Inc. (630) 595-0095; Fax: (630) 860-9166

*Sho-Air International, Inc. (800) 227-9111, (714) 476-9111 Fax: (714) 476-9992

*TWI Global Exposition Logistics (702) 691-9000; Fax: (702) 691-9045

*D. Hauser, Inc. Michael J. Bonvissuto, Sr. VP 182-23 150th Ave. Springfield Gardens, NY 11413 (718) 656-7767

*Panalpina, Inc. 1050 Busse Highway--Suite 150 Bensenville, IL 60106 (630) 616-1141

Information Bank *For a list of ATA Carnet member countries and copies of ATA Carnet forms, contact the U.S. Council for International Business, 1212 Avenue of the Americas, New York, NY 10036; (212) 354-4480

Safety and Security Worldwide Insurance Plans *International SOS Assistance, Inc. provides a number of worldwide assistance and insurance plans. A plan called Global Premier provides supplemental medical coverage, death and disability insurance, emergency evacuation, 24-hour access to multilingual operators, and monitoring of medical problems abroad by SOS specialists. (800) 523-8930, (215) 244-1500; Fax: (215) 244-2227; For Emergencies: (800) 523-6586

*Medex Assistance Corp. offers plans that provide either emergency assistance or supplemental medical coverage in foreign locales. (800) 537-2029, (410) 453-6300; Fax: (410) 453-6301

*International Association for Medical Assistance to Travelers is a nonprofit organization that publishes a directory listing of 850 English-speaking doctors in 130 countries who have agreed to treat travelers for set prices. Membership is free, but fees are charged for services. Doctors are U.S., Canadian, or British-trained. (716) 754-4883

*Global Emergency Medical Services, Inc. offers the MEDPASS program. Call from anywhere in the world 24 hours a day for medical assistance and referral. (800) 860-1111

*Levitt, Conford & Associates is an international consulting and planning organization focusing on all aspects of disaster preparedness and contingency planning. (718) 969-1111

*R.P. Werth & Associates are specialists in safety, security, contingency planning, and communication system services for meetings and incentive travel. (615) 377-3200

*Worldwide Assistance offers pre-trip information, medical assistance, and communication services. (800) 777-8710; (202) 331-1609; Fax: (202) 331-1588

*For Meeting Professionals International's Convention Cancellation & Interruption Insurance Plan, call Albert H. Wohlers & Co. (800) 323-2106.

Information Bank *The U.S. Department of State Citizens' Emergency Center issues travel warnings, health precautions, and other safety information for those traveling abroad. (202) 647-5225; travel.state.gov/travel_pubs.html

*The Centers for Disease Control's International Travelers Hotline offers health information on specific countries, including what immunizations are needed in any given destination. (404) 332-4559 (which also allows you to activate a fax option; call nights/evenings for best accessibility); www.cdc.gov/travel/travel.html

*The International Association of Convention & Visitor Bureaus' electronic partner, TravelFile, provides a free list of safety suggestions, many related to travel outside the U.S. (800) 826-2135; www.travelfile.com

*To obtain the phone number of any U.S. embassy or consulate, call (202) 647-4000.

Currency/Tax Reclaim Firms *Europe Tax-free Shopping (ETS) (203) 965-5145; Fax: (203) 363-8709

*FEXCO Tax Reclaim Services (800) 865-4561 Fax: 011-353-666-1753

*Meridian Reclaim Services (212) 554-6600; Fax: (212) 974-0673

*Revenue Canada Visitor Rebate (902) 432-5608; Fax: (902) 432-5592

*Ruesch International (800) 424-2923; Fax: (202) 408-1211

*Thomas Cook Currency Services, Inc. (800) 223-9392, (416) 359-3834 Fax: (800) 266-5150

*Travelex Financial Services (800) 225-3433, (402) 491-3200 Fax: (402) 491-0016

Destination Information *The U.S. Department of Commerce can provide current economic and political information on foreign countries. (202) 482-2000

*The country officers of specific desti-nations at the U.S. Department of State are valuable sources for cultural and other background information; (202) 647-6575. Teams of experts from various regions can provide information on marketing and business practices for every country in the world. www.state.gov.

*U.S. embassies located in prospective cities offer a range of information. Americans who register in the consular section of the U.S. embassy in foreign countries can obtain up-to-date information on travel and security in that country. (202) 647-4000

*From Tip Computers International: two free fact sheets explaining common tips for porters, bellhops, etc. for 52 countries. Send a stamped (55 cents postage), self-addressed business envelope to TCI Enterprises, 1236 Wilbur Ave., San Diego, CA 92106.

*The International Trade Administration home pageis a good source of government data on various countries and hyperlinks. www.ita.doc.gov/itahome.htm

*Trade Compass, a Web site on international business operated by Sun Microsystems, is a source for information of interest to international planners with many useful hot-links. www.tradecompass.com

Professional Organizations *Meeting Professionals International offers executives a global network of colleagues, continuing education, and a resource center that sells literature. MPI maintains a European bureau in Brussels that is a good information source for those planning European meetings: MPI International Headquarters, 4455 LBJ Freeway, Ste. 1200, Dallas, TX 75244;(972)702-3000; Fax:(972) 702-3070

Ian Dockrill, director global development: (972) 702-3004; idockrill@mpiweb.org

Bruce Roudebush, European bureau chief: (322) 7431544; Fax: (322) 7431550; bruce@associationhq.com

Marie Bloechle, information services manager: (972) 702-3042; mbloechle@mpiweb.org

Pamela Freeman, resource center manager: (972) 702-3054; pfreeman@mpiweb.org

*The Society of Incentive & Travel Executives (SITE) holds educational conferences and workshops on international business challenges. SITE constituents located in key international destinations can be consulted or linked into a developing incentive program. Tricia Walter, manager of membership, SITE World Headquarters, 21 W. 38th St., 10th Fl., New York, NY 10018-5584; (212) 575-0910; Fax: (212) 575-1838; site1@ix.netcom.com; www.site-intl.org

*The Foundation for International Meetings (FIM) is a specialized organization that serves the international trade, investment, and meetings marketplace. Members are decision-making executives of associations or corporations with an ongoing global program. For more information contact Gail Belford; (703) 908-0707

*The Professional Convention Management Association offers continuing education programs on international meeting planning. For information, contact William J. Myers, COO, PCMA, 100 Vestavia Parkway, Ste. 220, Birmingham, AL 35216; (205) 823-7262; Fax:(205) 822-3891; www.pcma.org

*The American Society of Association Executives has an international department and affiliates located in several foreign destinations. The information department sells various resource materials. ASAE Research Information Central, 1575 I St., NW, Washington, DC 20005. (202) 626-2742; Fax: (202) 842-1109; www.asaenet.org

*The International Association of Convention & Visitor Bureaus publishes directories and guides that include information on the 29 countries it represents and will get you in touch with the appropriate CVB representatives in international locales.Contact Edward L. Nielsen, President & CEO,IACVB, 2000 L St., NW, Ste. 702, Washington, DC 20036. (202) 296-7888; Fax: (202) 296-7889; www. iacvb.org

*For Asian destinations, you can get contacts and information from the Asian Association of Convention and Visitor Bureaus, c/o Macau Government Tourist Office, 2/F Tourism and Conference Centre, Rua Luis Gonzaga, Gomes, Macau. (853) 7984156/57; Fax:(853) 703 213

*L'Association Internationale des Palais de Congres publishes a directory of 100 leading convention centers around the world. Copies are free from AIPC, c/o Lisboa Congress Center, Marcos Carvalho Pereira, Secretary General, Praca das Industrias, Apartado 3200, 1301 Lisboa Codex, Portugal; 351 1 360 14 86; Fax: 351 1 360 14 63; www.aipc.org

*The European Federation of Conference Towns (EFCT) offers many services to U.S. meetings executives, including a free directory of European convention destinations. EFCT Secretariat, PO Box 182, 1040 Brussels, Belgium. 32 2 7326954; Fax:32 2 7354840; www.UA.AC.be/tourweb/EFCT.html

*The International Congress and Convention Association has about 450 members in 65 countries representing the main specialists in handling, transporting, and accommodating international events. ICCA has an extensive database with information on approximately 7,300 international meetings, some of which can be purchased by non-ICCA members. ICCA, Entrada 121, 1096 EB, Amsterdam, Netherlands. 31 20 398 1919; Fax: 31 20 699 0781; www.congresscity.com/; U.S. office: Karin Van Der Cammen, ICCA North America, 8104 Thoreau Drive, Bethesda, MD 20817. (301) 365-5238; Fax: (301) 365-8026.

DMCs and PCOs *Most planners of international events say they rely on the help of a local destination management company or professional congress organizer. While their areas of expertise often overlap, the PCO tends to specialize in handling large conventions. Both DMCs and PCOs can manage all the on-site details of a program, and their help is particularly useful for local negotiations because they have specific country expertise.

*Euromic is a consortium of European, Mediterranean, and Russian DMCs. Ann Ertsas, Director of Marketing, Euromic, 333 N. Michigan Ave., Chicago, IL 60601; (800) 621-8045, (312) 845-9734; Fax: (312) 845-9739; www.euromic.com

*DMC Global Connection is an alliance of full-service DMCs from around the world. Contact Rachel Elliott, Director of Sales, DMC Global Connection, 2501 M Street, NW, Ste. 515, Washington, DC 20037; (800) 206-9055, (202) 775-5816; Fax: (202) 775-8150

*The International Association of Professional Congress Organizers can get you in touch with member PCOs in specific countries. The International Association of Professional Congress Organizers, 40 rue Washington, 1050 Brussels, Belgium; 32 2 640 71 05; Fax: 32 2 640 47 31; www.iapco.org