Stung by recent losses of major association meetings, leaders in Chicago have appointed a task force to conduct a top-to-bottom review of the way convention business is conducted in the city. The effort is aimed at making the city more competitive and maintaining its standing as a top convention destination. "We are trying to turn lemons into lemonade—we get it, we understand our customers' concerns, and we are going to be aggressive in finding a solution together," said John Gates, ...

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