I used to write about this a fair amount when I was with this post, Michael Humphrey from the new blog Speaking Matters describes the impact on managers when they listen to the voices of the managed. A snip:magazine--that is, giving voice to the other side, in that case, the patients. Docs always hear from each other at conferences, but not so much from those they treat. In
For the next eight minutes these executive listen in the dark. One after another they hear the voices of employees provide heart-felt testimonials about what they need from their leaders. As the lights are turned back on, the faces in the room have a different look. This simple exercise has had a sobering effect on the leadership team, helping them focus on whom they are leading and what is a stake.
Love this idea.