There's a really nice report from The Herald that outlines just how dedicated hotel staff can be. A snip:
But there are too many crises to leave the employees much time for luxuries, such as the New Orleans zoo director who was caged in the elevator for three hours Saturday when the generator died. Hyatt employees used a crowbar to open the elevator.
"These guys at the Hyatt are incredible," said just-freed Robert Foreman, of the Audubon Society, which runs the city's zoo and aquarium. "They're doing everything humanly possible to help the people here."