If I were running an airline, I’d be approaching my service offerings by asking myself a question: if someone put me in a room for six hours and allowed me to bring only what I could easily carry on my person, what would I want in that room?
The list is pretty short, and in order of importance:
* A bathroom
* A power outlet
* The internet
You got that, I’m happy.
I'd put snacks above power outlets and the Internet in the hierarchy, and add a book, but that does pretty much nail it. Oh, and getting there safely.