I just read two great posts about hospitality. This one, from Chris Bailey at Alchemy of Soulful Work, spins off an article in Fast Company about New York restauranteur Danny Meyer, who said:
Virtually nothing else is as important as how one is made to feel in any transaction. Hospitality exists when you believe the other person is on your side.
what would happen if we think of the transaction as a binding force for a relationship? How would our business change if we acknowledged that a transaction is not only a financial exchange, but also an exchange of feelings, hopes, and dreams?
What if, indeed. Then there's Michael Chaffin's take on the topic here, which reminds us what exactly hospitality is supposed to mean.
Both are great reads, and good ideas to contemplate as we head toward the new year.