Michael Key was surprised by a hefty add-on fee for electricity at a recent meeting. “These charges came out of the blue,” says Key, the Durham, N.C. — based director of meetings and incentives for Monumental Life. “I just can't pull $20,000 from the air.” For Koleen Roach, director, recognition and conference planning for Securian Financial in St. Paul, Minn., the surprise came when her convention services manager for a 2006 meeting asked to discuss additional power charges for ballroom ...

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