BOB KAISER MEETING PLANNER, IFCA INTERNATIONAL, BYRON CENTER, MICH. I would have to say that the most annoying charges are those that pertain to negotiated items. For example, I have negotiated complimentary Internet β€” and it is in the contract β€” in meeting space, but the charges end up on the master billing as a direct cost. When I question the charge, I am told β€œit must have slipped through the cracks.” Basically, it is because of poor internal communications at the facility, which is ...

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