Within 10 years, the number of Gen X and Y'ers in the workplace will surpass the number of baby boomers. I recently participated in an educational session on the generations at the Krisam Group's annual Executive Summit in Cancun, where breakout groups agreed to disagree about topics such as technology and office etiquette. At times, the mood grew as steamy as the Mexican summer. If there was one common thread, it was that we all need to communicate better. The huge disconnect that exists ...

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