WE'VE ALL BEEN IN STRATEGIC PLANNING SESSIONS WHERE WE spend seemingly endless hours fishboning and analyzing — without ever developing action steps or achieving results. But it doesn't have to be that way. Facilitator Diane Wendt, CEO/president of AtEz, LLC, a coaching and consulting practice in Gilbert, Ariz., has used a tool called outcome mapping for more than 15 years with all types of groups and organizations to help them move beyond “problem thinking” and into an “outcome-solving ...

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