Laura Anderson was looking for something unconventional for an organizational retreat she was planning for about 60 loan processing, collections, and customer-service personnel and other staff at Wells Fargo & Co.'s Phoenix-based operations division. She found it in Jody Lentz, a Nashville, Tenn. — based facilitator and consultant, whose bag of tricks includes the “children's” toy Legos. Lentz uses a process called Lego Serious Play, which he helped to develop and market before leaving ...

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