Last year was the first time I heard how pharmaceutical giant Novartis used incentives to get employees to use their centralized meeting department. Basically, they came up with a system in which accounting returns some of the savings that departments get from using meeting services to the departments' budgets to use as they choose. How clever, I thought. But why do they have to go to so much trouble to get people to use their department? Isn't it a service that makes their jobs easier? Why ...

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