When you invest your money, you are primarily interested in generating a good return on that money. So why don't companies that invest in employees through incentives and recognition programs expect a tangible return? That is the question Chester Elton asks his clients. As vice president of performance recognition for O.C. Tanner, a performance improvement company based in Salt Lake City, Elton tells a hilarious story of a New York — based client who gave out $100 American Express gift ...

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