* RECRUITING AND RETAINING In the battle for snaring and retaining talented employees, training may be a critical secret weapon. So says a recent study of seven companies--Dow Chemical, Edward Jones, Great Plains, LensCrafters, Sears Roebuck, Southwest Airlines, and South African Breweries--whose exemplary training and development practices outshone those of more than 2,500 organizations worldwide. All have low turnover rates and high employee satisfaction, and all, in part, attribute them ...

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