I've just returned from the Incentive Research Foundation's Annual Invitational in Palm Springs, Calif., where a huge ballroom-full of some of the biggest names in the business struggled over the future of the incentive industry. You could feel the collective angst in the room during the two roundtable discussions. Most in the group felt this industry is suffering from recent perception problems because there's never been a unified voice promoting the value of incentives. Representatives ...

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