A couple of years ago, I organized a Publishers Conference in Costa Rica involving 30 magazine owners from 11 countries. The host hotels, the Melia Carriari in San Jose and the Melia Playa Conchal on the Pacific Coast, picked the dates, November 28 to December 5, with the group to spend three days at one resort and three at the other. The trouble began when the group desk at Continental, the sponsoring airline, kept changing the participants' itineraries because of Thanksgiving bookings in ...

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