It was a meeting like no other: Twenty attendees from Southwest Airlines, clad mostly in polo shirts and khakis, sitting face-to-face with 20 very solid and straight-faced U.S. Marines in a nondescript meeting room in Quantico, Va. At the head of the class was management consultant Jon Katzenbach, senior partner at Katzenbach Partners, LLP in New York City, who's best known for his groundbreaking book, The Wisdom of Teams (1992, Harvard Business School Press). The goal of the two-day ...

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