You knew it wasn't just another day at IKEA Seattle the minute a life-sized yellow, orange, and green parrot greeted you at the door. In the corner, a local radio station was broadcasting live, while bright balloons filled the air, along with the riff of a jazz guitar. Employees in their signature candy-apple-red shirts scurried about, flashing ear-to-ear smiles, handing out hot dogs and cold drinks. Another surprise: These people were genuinely happy — which is not an adjective most ...

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