AT NATICK, MASS.-based Jordan's Furniture, executives regularly stock up on hundreds of concert tickets for shows in the Boston area. No, they're not scalpers or especially ardent fans. They buy the tickets to reward employees. Over the course of the year, department heads are empowered to give the tickets to employees at their discretion. Call it random acts of appreciation. On-the-spot rewards — impromptu gifts for a job well done — have become an increasingly popular tool to motivate ...

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