One of the best tests of good management is seeing what happens when the manager's not around. Do employees stay focused and energized? Do they get their work done? Do they treat customers as if the business depends on them? "Management isn't about doing all the work yourself or telling people everything they should do," says Amanda Lathroum, manager of software services, Netscape Communications Corp. "It's about getting your team to make decisions for themselves and to consider new ...

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