Need to get a key message to sink in among the ranks? Why not make it fun? Paradigm Learning's “discovery maps” are part Trivial Pursuit, part Who Wants to Be A Millionaire, says David Milliken, senior vice president of sales for the Tampa-based training and employee communications firm (www.paradigmlearning.com). FedEx Corp., Delta Air Lines, PepsiCo, and others have used the technique, which consists of simple 60- to 90-minute exercises. Here's how it works: Groups of employees are ...

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