It’s easier to take care of people in good times, but what about the bad times? Is it still possible (or practical) to take care of people in tough times? As Bill Marriott, chairman and CEO of Marriott International, sees it: “Business has become softer and business travel has come down, which is a great concern to our industry. This is a very uncertain economy, an uncer­tain world.” But Marriott has weathered tough times in the past. “All through the 1980s we sold hotels. We sort of ...

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