ON SUNDAY, AUGUST 29, Martha C. Craft may have been in church, but her mind — and her prayers — were in New Orleans. She knew that the city, bracing for the then-Category 5 impact of Hurricane Katrina, was in danger, and that, in turn, put Orkin's President's Club incentive trip in jeopardy. She and her husband went to lunch, ran a few errands, went home, and turned on CNN, bracing for the worst. While much of the world watched Mother Nature whipsaw New Orleans, ...

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