ING's meeting-management strategy — decentralized meeting planners working off centralized policies and procedures — only works if someone keeps the communication flowing, taking a bird's-eye view with her ear to the ground. That person is Lisa Poulton, director, conference planning operations. Previously a meeting planner with ING and a predecessor company in Hartford, Conn., Poulton and her then-supervisor had already started looking at ING's big picture by collecting information about ...

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