Founded in 1870 by George Henry Tennant, The Tennant Co. started out as a sawmill, grew into the largest manufacturer of wood flooring in the upper Midwest, and became one of the premier manufacturers of industrial and commercial floor maintenance equipment. When Roger Hale initiated the quality revolution at Tennant in 1979, he invited quality guru Phil Crosby to play a major role in setting the company's course. Tennant adopted Crosby's groundbreaking book, Quality Is Free, along with ...

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