The good news: Meeting planners and facilitators both want the same thing: the success of a client's meeting. The not-so-good news: Most planners don't know how to work with facilitators or truly understand how they can help them to do their jobs better. It's hard for some planners to see how these virtual outsiders can become so intimately involved with their meeting's process and purpose. But that's exactly what makes facilitators so valuable: They are independent and impartial, unlike ...

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