Marriott International spent much of its time this summer putting out fires sparked by customers, meeting planners, and even the owners of the hotels it manages. First there was the lawsuit filed against Marriott (along with Wyndham and Starwood) properties for not disclosing resort fees far enough in advance for guests to factor them into purchasing decisions. While only a dozen or so Marriott-affiliated hotels had resort fees, the chain has done away with the add-on charges. “We phased ...

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