Return to View all 2010 Changemakers director, Destinations (an affiliate of the Alfa Companies)Montgomery, Ala. In 1979, David Smart walked into the sales office at the Hyatt Birmingham and found four co-workers booking programs, each paying a different rate, none working together. “I talked to my boss, he talked to the president, and that began the process of convincing them of the need for a full-time meeting planner,” says Smart. Once he made his case for boosting efficiency, ...

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