Companies that thrive in the future will be those that figure out how to motivate an ever-diversifying workforce. It's not just the traditional salesperson who needs an incentive these days, according to Dr. Lawrence Watson of Hay Management Consulting in Kuala Lumpur, Malaysia. Watson addressed the 1996 Society of Incentive & Travel Executives (SITE) International Conference last fall, which drew 397 members and guests to Vienna. In addition to salespeople, Watson said, companies' ...

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