Adam's Mark Hotels & Resorts Meetings Express (800) 766-MEET www.adamsmark.com Meetings Express puts meeting executives in touch with one hotel contact who arranges to fill all meeting needs, including guest and meeting rooms, catering, audiovisual, and more. Program upgrades are planned.
Canadian Pacific Hotels (including Princess Hotels) (800) 458-8915 or (703) 524-2201 in the United States, (416) 367-7220 in Canada www.cphotels.ca The national sales office checks availability and rates and guarantees service within 24 hours, including proposal faxed or e-mailed to meeting executives. Each hotel has a one-stop shopping salesperson who handles all the details of small meetings, including banquet event orders.
Crowne Plaza Hotels and Resorts (800) MEETINGS www.crowneplaza.com New program beginning this year guarantees 24-hour response from the hotel and offers meeting executives points for Miles for Meetings or Priority Club. On site, the client has immediate communication with the conference concierge by two-way radio and digital telephone, as well as free local phone calls. Each hotel has a meetings services expert with the CMP designation.
Delta Hotels and Resorts Great Meetings Guaranteed (800) 387-1265 www.deltahotels.com Delta guarantees response to inquiries within one business day; function rooms set up as requested; functional audiovisual equipment on time; refreshment breaks on time; and supplies in the meeting room at 24 Delta hotels in Canada and Florida. Meeting executives receive packages that include a fact sheet or hotel layout with meeting sites pins that identify them as VIPs to hotel staff; the hotel restaurant menu and a list of daily specials; and telephone numbers of key staffers. Each meeting room is equipped with a tackle box of essentials (e.g., markers, masking tape, stapler, ruler).
Doubletree Hotels, Guest Suites and Resorts (800) 233-6161 www.doubletreehotels.com The group sales desk gathers information from the meeting executive and sends it to the individual hotel salesperson, who coordinates availability, rates, contract, etc. Meeting executives can also get information by fax (888/4MTG-FAX), a 24-hour service that provides detailed data sheets on the specific property.
Hilton Hotels Corp. Hilton Direct (800) 321-3232 www.hilton.com Inbound account executives handle all calls for any Hilton worldwide. Services include a group planning hot-line to secure guest rooms and meeting facilities (Monday-Friday, 7 a.m. to 7 p.m. CST); toll-free fax numbers; a toll-free number for each account executive; 24-hour response for U.S. hotels and 48 hours for international hotels; the ability to check multiple destinations; immediate communication with hotels by computer; and recommendations on appropriate hotel destinations.
Hyatt Hotels & Resorts Hyatt Meeting Connection (800) 543-1818 www.hyatt.com Written proposals are issued by mail or fax within 48 hours of the initial request for meetings of 10 to 100. The Meeting Connection manager serves as the connection to guest services, reservations, audiovisual equipment/services, convention services, and catering. The room setup can be previewed at least 30 minutes before the meeting and the room will be refreshed frequently during the day. The Meeting Request Line, a special on-site phone number, connects directly to the Meeting Connection team for any special requests or questions that might come up on the day of the meeting.
Inter-Continental Hotels & Resorts Pronto Contact individual hotels directly. www.interconti.com This program for small meetings started at 10 North American properties in December 1998; South American and Mexican hotels are to follow. Part of the Meetings Options program, Pronto features a response and a short, easy-to-read contract within 24 hours, as well as standardized billing and menus. Meeting executives have a choice of one of these options: airline miles for the meeting executive, welcome cocktail reception, VIP airport transfers, VIP room upgrades, or a customized local option offered by the individual hotel.
Kempinski Hotels and Resorts (212) 697-8600 www.kempinski.com One contact handles the entire sales process and can provide immediate information on rates, banquet menus, meeting room floor plans, dimensions, decor, guest rooms, restaurant reservations, and more for all Kempinski hotels. A response with date and rate availability and a written offer within one business day are guaranteed. Delivery of sales kits and collateral materials, site inspections and other services can be arranged.
Loews Hotels Loews Access Contact individual hotels directly www.loewshotels.com One hotel representative coordinates all group arrangements, including guest rooms, banquet functions, and meeting space. Confirmation takes place within 24 hours. The Rush program allows meeting executives to call on a special dispatcher for last-minute requests.
Omni Hotels, Omni Express (800) OMNI-EXP www.omnihotels.com With this targeted, one-stop shopping program for small meetings, the entire meeting--including accommodations, catering, audiovisual, etc.--can be planned over the phone, with written confirmation and a standardized short contract sent within 24 hours. The program is covered by the Omni Successful Meetings Guarantee, which pledges that all aspects of the meeting will be completed satisfactorily.
Marriott Hotels, Resorts and Suites Marriott Executive Meeting Manager Program (EMM) (800) 831-4004 www.marriott.com EMM offers meeting executives one contact at the hotel who will arrange to fill all their meeting needs. Developed for small meetings, the program guarantees continuity and simplicity through the standardization of contracts, master billing, group resumes, and post-convention reports at select properties worldwide. The Red Coat program, offered by the Marriott Meetings Network at 41 hotels and resorts in the United States, Mexico, and the Caribbean, ensures immediate on-site response to requests from associates in red blazers.
Radisson Hotels Meeting Solutions (800) 444-3344 www.radisson.com Specially trained salespeople help with site selection and guidance for groups of 50 or fewer. Quick fax confirmations and in-room amenities are part of the package. A dedicated on-site sales representative handles all of the meeting requirements: accommodations, catering, audiovisual, etc.
Renaissance Hotels & Resorts Meeting Express (800) 872-MEET www.renaissancehotels.com Designed for meetings of 50 or fewer people, this one-stop shopping program is staffed by sales managers who handle all reservations and meeting/banquet arrangements, including audiovisual services, food and beverages, technical equipment, and administrative needs. A formal proposal is guaranteed within 24 hours; most often the proposal is made within four hours. When the proposal is accepted, the client works directly with the Meeting Express coordinator at the property.
Shangri-La Hotels & Resorts New York, (212) 768-3190; Los Angeles, (310) 665-2000 www.shangri-la.com There is one North American contact for all planning and follow-through, including guest rooms, meeting rooms, catering, audiovisual services, and post-meeting accounting. Response time is generally within 24 hours. One dedicated contact works with the meeting executive on-site.
Sheraton Hotels and Resorts (including Luxury Collection and Four Points) (800) 500-1282 www.sheraton.com Sheraton offers a dedicated meetings sales department geared to groups using 10 to 100 rooms at any Sheraton property. Response to requests for information on dates, rates, and availability is guaranteed within 24 hours. Help is available to determine the best location, taking into consideration both the budget and group demographics.
Sonesta Hotels & Resorts (800) 477-4556 www.sonesta.com A toll-free number feeds directly into the nearest regional sales office. Meeting executives work with one salesperson from start to finish, including negotiating terms and conditions of the contract, guest and meeting rooms, catering, audiovisual, accounting, and follow-up. The targeted response time is within four hours. The program is available for domestic and international meetings.
Walt Disney World Resort (407) 828-3074 www.disney.com Meeting executives work with one Disney account executive who arranges all accommodations, meetings, catering, audiovisual services, etc. He or she also plans, coordinates, and executes all other group functions and events throughout Walt Disney World, which can include admission to parks, golf, special productions, and entertainment; and coordination with Disney Cruise Line and Disney merchandise. The program is available at Disney's Contemporary Resort, Disney's Grand Floridian Resort & Spa, Disney's Yacht & Beach Club Resort, Disney's Boardwalk Resort, the Disney Institute, and Disney's Coronado Springs Resort.
Westin Hotels & Resorts Westin One Call (800) 301-1111 www.westin.com Designed for small meetings, the toll-free number is staffed by trained personnel who fill out a comprehensive checklist, which is faxed directly to the appropriate hotel's One Call sales manager (meeting executives may also call the hotel of choice directly). Clients are contacted within 24 hours and contracts are sent within 48 hours of verbal acceptance. One Call sales managers are the sole hotel contact: they confirm availability of guest and meeting rooms, negotiate rates, complete all contracts and banquet event orders, and handle all meeting details. The program is available in the United States and in Canada.
Wyndham Hotels & Resorts Wyndham One at the Wyndham Small Meetings Desk (800) 996-4016 www.wyndham.com This program is for meetings using 25 or fewer guest rooms per night. Meeting executives work with one manager from start to finish who will handle rate quotes, contracts, menu planning, and on-site coordination. Confirmation can be expected within 24 hours. This small-meetings program is available at both domestic and international properties.