Here's a quiz: Three days after a training session, how much of the information will a typical attendee have retained? Take a guess. 50 percent? Lower. 30 percent? Still too high. The answer is 10 percent. Amazing isn't it? It's as though insidious invaders have entered the heads of regular folks and inhibited their ability to remember information. Even with skilled trainers presenting relevant information to receptive, intelligent people, retention is likely to be disappointing. On ...

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