CRISIS COMMUNICATIONS On the morning of September 11, the International Financial Services Association was in day two of its annual conference at the Marriott Camelback Inn in Scottsdale, Ariz. There were about 500 attendees; many had offices in the World Trade Center, and all had close ties to the New York financial community. PCI Communications Inc., an Alexandria, Va.-based creative communications company (www.pcicom.com), worked with IFSA leadership and the resort to set up grief ...

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