If you're anything like the senior executives Helen Wilkie writes about in her book, Message Received and Understood! (MHW Communications, 1999), that's not such a simple task for you. The Toronto-based author's thesis is that effective communication doesn't happen unless you know how to listen. The higher up you are on the corporate ladder, the more likely you are not to listen correctly, Wilkie suggests. "When I ask senior executives about communication in their companies, they often ...

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