"I'm fascinated with the realignment of the entire delivery system of every service known to mankind," says Gary Schulte. "Everything is point-and-click." After 23 years in the insurance industry, Schulte is now marketing strategist at Milliman & Robertson, the actuarial and consulting firm, and has addressed hundreds of insurance audiences. The delivery of insurance and financial services is no exception to the point-and-click rule; however, in his presentations ...

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