HYATT HIRES MEETING CONCIERGES If you're tired of getting your convention services manager's voice mail two weeks before your group's arrival day, Hyatt Hotels Corp. feels your pain. To increase the likelihood that you'll be able to connect with your CSM, the chain's major U.S. properties have created a new position--the meeting concierge. These employees, who report to the director of catering and the CSM at each hotel, perform a whole range of on-site meeting tasks, thus freeing up the ...

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