THE 1,200 INDEPENDENT AGENTS and their guests who attended Safeco Corp.'s two-wave annual incentive program in Banff, Alberta, this spring expected they'd have a great time golfing, hiking, biking, river rafting, and basking in the beauty of the Canadian Rockies. But one thing they didn't expect was to be greeted at the baggage claim area at Calgary International Airport by Safe-co's senior-level execs. “Definitely not your usual welcoming committee,” said one agent at the second-wave ...

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