The registration line’s too long." "The room is too cold." "I’m on a kosher, vegan, no-salt, low-fat, no-carb diet—I can’t believe you don’t have anything here I can eat." Sound all-too-familiar? Every meeting’s got them, those lovely folks who just love to complain about everything from the plumpness of their pillows to the personal hygiene of the woman sitting next to them on the airplane. Your mission is to deal with them so they’ll walk away happy—or at least not cursing you. ...

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